paok fc Privacy Policy

1 Introduction and Scope

paok fc is an online gaming and sports betting platform. By using our website paokfc.cam, you are considered to have agreed to the terms described in this privacy policy. This policy applies to all our services, products, and online platforms.

We handle users' personal information with proper care. To learn more about who we are and what we do, read our About Us page, which clearly outlines the scope of our services and our values. This privacy policy has been prepared in line with international data protection standards and is updated regularly to reflect changes in technology and law.

These terms apply equally to users who had a paok fc account before this policy came into effect. By creating an account or logging in to the platform, you accept the full content of this policy.

2 What Data We Collect

2.1 Information Provided at Registration

When creating an account, we collect the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Username and password

2.2 Financial Information

To process deposits and withdrawals, we collect details about your payment method. This includes relevant information related to bKash, Nagad, Rocket, or bank transfers. However, full card numbers or bank PINs are never stored.

2.3 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time, session duration, and activity logs
• Gaming history, bet records, and transaction details
• Page visits and navigation patterns

2.4 Communication Information

When you contact us via live chat or email support, records of those conversations may be used to improve service quality.

3 Purpose of Data Use

Collected data is used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Preventing fraud and ensuring security
• Resolving technical issues on the platform
• Complying with applicable laws and regulations
• Providing customer service and support
• Delivering personalised experiences and recommendations

paok fc never sells your data to third parties. All purposes for which data is used are clearly stated in this policy, and data is not used for any purpose beyond what is listed here.

4 Cookies and Tracking Technologies

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. paok fc uses cookies for the following reasons:

• Maintaining login sessions and ensuring security
• Remembering your preferences and settings
• Measuring site performance and speed
• Improving the experience of using the platform

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly. We never link data collected from analytics cookies to personally identifiable information.

5 Data Sharing and Disclosure

paok fc may share your personal data with third parties in limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, data storage, and technical services. These organisations only receive the data needed for their specific tasks and are required to follow our privacy standards.

5.2 Legal Obligations

We may provide information to authorities when required by court orders, government investigations, or other legal processes. In such cases, we will always provide only the minimum information necessary.

5.3 Fraud Prevention

If money laundering or any other financial crime is suspected, relevant information may be forwarded to the appropriate regulatory body. This is part of our legal responsibility.

6 Data Storage and Security

6.1 Security Measures

paok fc uses industry-standard security technology to protect your data:

• SSL encryption — on all data transfers
• Two-factor identity verification (OTP)
• Data stored in a secure server environment
• Regular security audits and testing
• Access controls — only authorised staff can view data

6.2 Data Retention Period

All data is retained for as long as the account remains active. Even after an account is closed, transaction records may be kept for a specified period to meet legal obligations. This period is determined by applicable law.

6.3 Response to a Data Breach

If a data breach occurs, we will promptly notify affected users and take the necessary steps. Protecting users' data is our top priority.

7 Your Rights and Controls

As a user of the paok fc platform, you have the following rights:

7.1 Right to Access Data

You may request to view the data stored in your account at any time. If a request is made through the support team, it will be fulfilled within a reasonable time.

7.2 Right to Correct Data

If there are any errors in your data, they can be corrected through account settings or via support. Keeping accurate information is essential for safe transactions.

7.3 Right to Close Account

You may request to close your account at any time. However, some data may be retained for a specified period due to legal obligations. Our responsible gaming guidelines cover self-exclusion and account break options in detail.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may request to opt out at any time. However, important messages related to your account will continue to be sent.

8 Protection of Minors

All services on paok fc are for individuals aged 21 or above only. We do not knowingly collect any information from minors.

Age verification at registration is mandatory. If any user registers using false information, their account will be closed immediately and the associated data will be deleted.

Our terms and conditions set out the age limits and eligibility criteria in further detail. If a parent or guardian believes their child is using the platform without permission, please contact us promptly.

9 Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in technology, law, or our services. For significant changes, we will notify users by email or through a notice on the platform.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. We recommend that users check this page regularly.

If there is a conflict between different versions of this policy, the most recently published version will be considered in effect. Previous versions are available on request through the support team.

10 Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: Direct support available 24/7
• Email: [email protected]

Our support team provides assistance in both Bengali and English. After receiving a privacy-related request, we will respond within a reasonable time.

For quick answers to common questions, visit our FAQ page, which contains answers to common questions about accounts, payments, and security.